The LED indicators on your Eero devices are not just lights, they are your allies in troubleshooting connectivity issues.
They empower you to quickly identify and resolve issues, preventing them from causing significant disruptions to your network.
However, what do you do when you notice your Eero no longer emitting any lights?
In this article, we’ll discuss what might be causing the problem.
We will also provide some helpful tips on troubleshooting the “Eero no light” issue and getting your Eero back up and running smoothly.
Whether you’re a seasoned Eero user or just starting, you’re not alone if you’ve encountered the ‘Eero no light’ issue. It’s a common problem, and we’re here to help you understand and resolve it.
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Three reasons why the Eero LED is off
If you’ve noticed that your Eero is no longer emitting any LED lights, a few things could be causing the issue.
These include power supply issues, disabled LED status, or a device malfunction. Let’s explore each of these potential causes in more detail.
Some of the most common reasons why an Eero may not have any LED lights include
Power Supply Issues: One of the most common reasons for the Eero’s lack of light is a problem with the device’s power source. The power source not working could be due to a faulty power adapter, a loose power cable, or a power outage in your area. In some cases, the Eero may still function properly despite the lack of LED lights. Still, ensuring that the device receives power as intended is vital.
Disabled LED Status: Turning off your Eero LED can lead to a no-light situation. This situation can happen if a user accidentally changes the settings or toggles off the LED status. If this is the case, simply re-enabling the LED status in the Eero app should fix the problem.
Device Malfunction: In some cases, the Eero’s lack of light can indicate a more severe problem with the device itself. For example, a malfunctioning component or a firmware issue could prevent the Eero from functioning correctly. This problem may require more advanced troubleshooting or a replacement device.
The impact of these issues on the eero’s performance can vary depending on the problem.
For example, power supply issues may cause the device to fail, while turning off the LED status may not impact its performance.
Troubleshooting steps for the eero no light issue
Here are some structured troubleshooting steps that users can take to address the ‘Eero no light’ issue:
Check the LED status: If you’ve turned off the LED status feature on your Eero, ensure it’s enabled again. Turning off the LED lights means you get nothing unless it’s a blinking red. To turn the LED status back on,
Open the Eero app on your mobile device.
Select your Eero, and toggle the LED status switch to the “on” position.
If the LED status feature is disabled, your Eero should emit LED lights again.
Check the power supply: If you moved the Eero to another location and it won’t flash any light, check the following.
Check the power outlet in the new location to ensure your Eero receives power. Also, ensure the power cable is securely connected.
Take the AC adapter along with the Eero, as these are custom AC adapters.
Try swapping your power cable for a different one to see if this resolves the issue.
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Power Cycling the eero: Eero always recommends a power cycle to resolve any device glitch. Unplug the Eero device from the power adapter and wait for at least 30 seconds to power cycle. Then, plug the power adapter back in and wait for the Eero to power on. This process will restart the device and may fix any software issues.
Reset the device: If you’ve tried the above steps and your Eero still doesn’t emit any LED lights, it may be necessary to factory reset the device. To do this,
Move the unit closer to the primary Eero.
Press and hold the reset button on the back of the device for at least 7 seconds.
Resetting the device will restore the Eero to its default settings and may resolve any underlying issues causing this problem.
Rest assured, we designed these troubleshooting steps to address the ‘no-light’ issue and restore your device’s LED functionality.
By following these steps, you can regain control over your network.
In some cases, additional steps may be necessary, such as contacting Eero customer support or replacing the device entirely.
However, by taking these basic troubleshooting steps, you can quickly diagnose and resolve issues that may take your entire network offline.
When to contact support
Here are some situations where contacting eero support may be necessary
If the Eero device still does not emit LED lights after following the troubleshooting steps.
If the Eero device emits LED lights but is still experiencing connectivity issues,
If this is the case, it’s time to contact Eero support for further assistance.
You can reach Eero support by visiting their website and submitting a support request.
Eero’s LED lights meaning
The Eero wireless router system features several LED lights that can provide important information about the status of your network.
For example, the Eero’s LED lights may indicate when the device is functioning normally or experiencing connectivity issues.
In general, there are eight different LED color light states that you might encounter when using an Eero device. Eero has a dedicated section for all the LED lights on your Eero device.
Blinking white light indicates that Eero is starting up or connecting to the internet.
Solid white light: The solid white light indicates that your Eero is working correctly and your network is not in trouble.
Blinking blue light: A blinking blue light means Eero is broadcasting BLUETOOTH. You usually see this when setting up your Eero.
Solid Blue light: The Eero blue light indicates that Eero is connecting to the Eero app, and your network setup is in progress.
Blinking green light: The green outline on your Eero LED indicates that your gateway Eero has detected other devices during setup.
Blinking yellow light indicates that your Eero device is undergoing a soft reset.
Solid yellow light indicates that your Eero device is undergoing a hard reset.
Solid red light: This indicates a problem with your eero or your network, such as a weak signal or issues with internet service providers.
However, if your eero is no longer emitting any LED lights, this can cause concern.
In this case, the device is likely experiencing a power issue or other problem that is preventing it from functioning correctly. Following the troubleshooting steps above will help resolve it.
Final Words
Eero’s LED lights play a crucial role in diagnosing connectivity issues. They provide valuable information about the network’s status. If each device’s connectivity is experiencing “eero no light” issues, try the tips explained in this guide.
Remember, if you’ve tried all the troubleshooting steps and your Eero is still not emitting any LED lights, don’t hesitate to contact Eero support for further assistance.
They can provide you with additional troubleshooting steps and may also offer a replacement if necessary. We’re here to help you regain your Eero’s optimal performance.
