Are you struggling with your Starlink Wi-Fi not showing up when you need it the most? This guide will help you resolve this crucial issue.
It can be incredibly frustrating to rely on your internet connection for work or entertainment only to find it not working correctly.
But don’t worry—there are steps you can take to troubleshoot and resolve this issue. By following these steps, you’re taking control of your Wi-Fi connectivity and empowering yourself to fix the problem.
This article outlines some common reasons why your Starlink Wi-Fi may not be showing up and provides you with solutions to fix the problem.
Following these straightforward steps will restore your internet connection quickly. Let’s get your Starlink Wi-Fi up and running again.
Why Is Starlink Wi-Fi Not Showing Up in Your Home?
After connecting your Starlink devices in your home for the first time, you see the Starlink router connected and show a solid white LED. But then, when trying to connect to the router, you do not find the Starlink Wi-Fi network to connect to.
What just happened?
This section outlines a few things that might go wrong here.
Check the Starlink App Setting
You might be missing the Starlink SSID you want to connect to.
Go to the Starlink App again to confirm that the SSID you want to connect to is displayed there.
Starlink now ships with the default SSID name ‘STINKY.’ If you haven’t changed your default SSID name, look for ‘STINKY’ instead.
NOTE
If you just factory reset your Starlink router, the default SSID name you should look for is ‘STINKY, ‘ not ‘STARLINK.’
Ensure your router is not in Bypass Mode.
If you enabled Bypass mode on your router, all its Wi-Fi functions would be disabled.
This setting is sometimes why you can’t see the SSID of your Starlink router.
Use your Starlink App to check if your router is in Bypass mode. If it is, turn off the feature.
To check if your device is in Bypass mode
Open your Starlink app and navigate to the settings tab.
Look for “Bypass Mode” within the settings and tap into it.
If the Bypass mode is active, click on it to deactivate it.
Power Related Issues
Check that your router has a regular power supply.
Without a power supply, your router’s Wi-Fi network would not be available. Ensure that you see the LED indicator light turn on under your router.
If you’ve carefully followed these steps to ensure you have a Wi-Fi network in your home, and it’s still not showing up, it may be time to troubleshoot the problem further.
Troubleshooting Starlink Wi-Fi Not Showing Up In Your Home
Starlink can help you access broadband internet wherever you are around the world. But being unable to find the Wi-Fi it sets up in your home defeats the purpose of connecting to the world.
Worst still, this problem can keep your smart home devices disconnected and force you to consider alternative ways to get back online.
If this is you, there are a few more troubleshooting steps you can try before contacting Starlink’s support.
Ensure your router runs on the latest firmware.
Updating the device to the newest firmware fixes any glitches on your router.
Starlink is constantly pushing for new updates on its devices.
We recommend you regularly check out the latest updates and, if there are any, perform the update as soon as possible.
Some updates may orient the dish for the best possible service, while others are fixes to improve the software.
Checking Your Starlink Software Version
To check your firmware for possible updates,
Open the Starlink App: Launch the App on your device.
Navigate to Advanced Settings: Scroll to the bottom of the main screen and tap on “Advanced.”
View Software Version: Under the Starlink section, look for the label “Software” to see your current firmware version.
Check Uptime: If you want to know when the firmware was last updated, check the “Uptime” counter. This counter resets each time the firmware updates, giving you an idea of the last update time.
How Starlink manages firmware updates
Automatic Updates: Starlink pushes updates automatically to your dish, so you do not need to update your firmware manually. Updates typically occur overnight, between 1:00 AM and 4:00 AM.
Batch Rollouts: Updates are rolled out in batches, so not all users receive updates simultaneously.
Optional Prompting: The Starlink app may occasionally prompt you to download and install a new update. You can choose to update immediately or allow Starlink to update automatically overnight.
Try a different device.
To determine if the issue is router-specific, try connecting to the Starlink network using another device in your home, such as a smartphone or tablet.
This procedure can help you identify whether the problem relates to your router or something else.
If the new device can find the SSID and connect successfully, the issue is likely not with your router. If not, you must follow the next steps to pinpoint the problem.
Split your Starlink network.
Sometimes, some devices can not find your Starlink Wi-Fi network.
To solve this problem, you would need to split your Starlink network.
Enable the “Split 2.4 / 5 GHz Networks” option in the Starlink app settings to set different SSIDs and passwords for 2.4 GHz and 5 GHz networks.
This feature allows users to customize their network settings based on their devices’ compatibility and requirements.
Restart the phone and router.
We have found success using this method.
If you find that your router is not broadcasting an SSID, restart both the phone and router.
Disconnect everything for a few minutes and then plug it back in. Please always try this step before you perform a factory reset.
Factory reset your router.
A factory reset should be a last resort if all the above fail.
You can factory reset the router by unplugging and plugging the power cable six times.
A factory reset usually clears all your custom settings, so you’ll have to set up your device again.
After a factory reset, Starlink reverts your router’s default SSID to ‘STINKY.’ It would help if you looked out for this, too.
Contact Starlink support
If none of the above steps work, contact Starlink support.
Sometimes, your router’s problem requires a total replacement. Create a support ticket through their website or the Starlink App to report the issue and request assistance.
How do I create a support ticket through the Starlink app?
If you quickly want to create a support ticket, follow these steps through the Starlink app:
Open the Starlink App: Launch the App on your device.
Access the Support Section: Scroll down the main screen and tap “Support.”
Select a Support Topic: The support topic most closely matches your issue.
Review Support Suggestions: Carefully read the suggested solutions in the article.
Indicate Unresolved Issue: If the suggestions do not resolve your issue, scroll to the bottom of the article and click the thumbs-down arrow.
Create a Ticket: A form will appear to create a support ticket.
Submit the Ticket: Fill out the form, submit it, and wait for a response from Starlink support.
After you submit your ticket, a Starlink support representative will review your issue and message you with the next steps.
Is Starlink not connecting to your PC? Resolve it with these three simple steps.
It’s very common for your phone and other devices to connect to your Starlink Wi-Fi. Still, your PC or laptop refuses to connect to the network.
We’ve encountered such situations a few times and have outlined the exact steps that worked for us.
If you experience other devices connecting to your Starlink other than your PC, here are a few fixes.
Split the network: If you haven’t done so already, splitting your network can solve the problem. Some PCs easily connect to the 2.4 GHz band. To split your network, follow the process above.
Move your PC: The problem can also be PC-specific. Try moving your PC closer to the router if the signals are weak. You can also troubleshoot the issue further by trying to connect to other Wi-Fi networks. If connecting to different networks fails, your PC might be the culprit.
Update the Wi-Fi drivers: Updating your Wi-Fi drivers is a possible solution, especially for Windows PCs. Check if new Wi-Fi drivers are available and update them accordingly.
Is Your Starlink Connected But Not Online?
Sometimes, your Starlink app says your network is connected,, but you can browse the internet.
This can be annoying, but we have a well-detailed guide to help you get back online swiftly.
Click here to solve your connectivity issues now!
Final Thoughts
Starlink’s groundbreaking technology uses low-latency satellites to bring internet access to even the most remote areas. However, it’s not without its challenges.
If your Starlink Wi-Fi isn’t showing up, this guide provides detailed troubleshooting steps to help you resolve the issue.
For the best results, follow the steps sequentially until you find a solution.
If you discover an alternative method that works, please share your experience by commenting below.
